1. Eligibility for Returns

Products can be returned within [7 days] of delivery, provided they are unused, in original condition, and include all packaging, tags, and accessories.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional reasons. These will be clearly mentioned on the product page before purchase.

3. How to Initiate a Return

To start a return, contact our support team at support@personalizedgiftsshop.org with your order details. Our team will guide you through the next steps.

4. Return Pickup & Shipping

Where applicable, we arrange a pickup for returned items. In some cases, you may be asked to ship the product back to us. Shipping instructions will be shared during the return process.

5. Refund Process

Once the returned product is received and inspected, refunds are processed within [7 business days]. The amount will be credited back to your original payment method.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time, please check with your bank or payment provider first. If the issue persists, feel free to reach out to our support team for assistance.

7. Exchanges

We currently offer exchanges only for defective or damaged items. Please notify us within [7 days] of delivery with photos or videos for quick resolution.

8. Order Cancellations

Orders can be cancelled before they are shipped. Once dispatched, cancellation requests will be handled as returns.

9. Changes to This Policy

This policy may be updated periodically to reflect service improvements or policy changes. Any updates will be published on this page for transparency.

10. Contact Us

For any questions regarding returns or refunds, please contact us at support@personalizedgiftsshop.org . We’re always happy to help.